Everything you need to know about warranty periods, repairs, and support for our products.
Standard Terms of Warranty
For detailed information on our General Terms and Conditions (GTC) and SLA Terms and Conditions (SLATC), please refer to the links on the right. In the event of any contradictions between the GTC, SLATC, and any information on this or other pages on www.lse.se, the following order of precedence applies:
- SLATC takes priority over GTC and any information on this website.
- GTC takes priority over any other information on this website.
Warranty Period
- Hardware: 1 year from the date the package arrives at the address stated on the order.
- Software: 90 days from the date the package arrives at the address stated on the order.
The warranty is provided on an FCA basis, Kista, Sweden.
Hardware Warranty
- Standard Turnaround Time (TAT): 30 days for hardware repairs.
- Faster Repair Options: If you need a quicker turnaround, we offer an SLA with faster TAT. Please contact us for more information.
- Before Returning a Hardware Unit: If your hardware unit is not functioning as expected, please contact us first. Many issues can be identified and resolved remotely.
- RMA Process: If the unit needs to be returned for repair, please contact us to obtain an RMA number and follow the provided shipping and documentation instructions.
Shipping Costs
- Customer Responsibility: You are responsible for the shipping costs when sending the hardware to us.
- Our Responsibility: We will cover the cost of return shipping once the repair is completed.
Software Warranty
We are committed to resolving software errors, addressing faults, and providing updates, including compatibility updates (e.g., firmware upgrades for radio models).
- Software Version Updates: When a new software version is released, it will be communicated through our normal marketing channels, including on www.lse.se.
Extended Warranty
- Availability: Extended warranty for both hardware and software is available through our Service Level Agreements (SLA) at the time of purchase.
- Contact Us: Please reach out for more details.
Post-Warranty Repair and Support
- Post-Warranty Services: After the warranty period expires, hardware repairs and software updates are still available, but they will incur additional costs.
- Contact Us: For assistance with post-warranty support, please reach out to us.