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Mimer FAQ
Frequently asked questions about our products.
Technical & setup
SoftRadio Common Questions
- Can any radio be connected to Mimer SoftRadio?
- What is the architecture of a SoftRadio system?
- How do I update SoftRadio to the latest version?
- Which cable kit do I need?
- What is the licensing model for SoftRadio?
- Is it possible to connect a base station?
- Can more than one user operate the same radio?
- How many users can connect to the same radio?
- How many radios can I connect to one computer?
- Can I listen to all radios on my screen at the same time?
- If I transmit on one radio, can I still monitor the other radios?
- If I use Mimer SoftRadio for a phone call and I in the middle of the conversation needs to transmit on the radio, what happens.
- Can one dispatcher listen to the other dispatchers transmission?
- Can we set up an old dispatcher console with audio and RS232 over the Internet?
- Can we use the radios own control head in parallel with the SoftRadio virtual control head?
- Can we use the standard control heads on long distances instead of Windows programs and PC´s?
SoftRadio Technical Questions
- Is the IP connection encrypted?
- Why can’t I connect more than one computer over the Internet?
- There is a strange sound from time to time, sounds a bit sad?
- How much latency and jitter can the system handle over the IP link?
- How much bandwidth does Mimer use in the LAN?
- Will SoftRadio work on Windows 7, Windows 8, Windows 10 and Windows 11, 32 and 64 bit versions?
- Can the microphone audio at the operator be sent over the IP net and/or the radio without the operator knowing it?
- Can I change the alert signal for calls in MarineCalls and RadioCalls?
- In order to do a backup of all settings in SoftRadio, what files do I need to copy on the operator PC.
- We need to change out the PC that runs the SoftRadio operator software. Do we need a new license?
- We run a system with MotoTrbo DM3600, how can we upgrade to DM4600?
- Regarding the “Apache Log4j” and the “Spring4Shell” problems.
Error codes in the SoftRadio operator software
Technical Issues at set up of a SoftRadio system
- I can´t get in contact with my Network Interface with the Interface Setup program?
- The microphone / PTT-button does not work on a Tipro PC.
- How do I reset a Network Interface to default?
- Is the Ping function active in the interfaces, so that I can “Ping” them over my network to see that they are connected?
- When I read the interface with “Mimer Interface Setup”, I get the message: “ERROR! Unknown unit type”
- The interface does not seem to communicate with my radio. Do I need to do settings in the radio also?
- When i press PTT on my touch screen, the PTT is cutoff after a short period of time?
- I need to connect my radio over a VPN network. Do I need to use a RadioServer or a NetworkRepeater?
- I save my settings, but when I restart, the application is back as before?
- I have connected my Network Interface to the radio but it does not seem to communicate with the radio?
- Instead of speaker symbols on the green buttons there are ordinary letters “A, B, C etc?
- There is no received audio in the PC speakers or the sound is very low?
- I can hear myself in the PC speakers when I am transmitting on a radio?
- When using an MTM5400 I can hear my own transmission echo back in my SoftRadio operator PC.
- I can hear the dispatcher sitting next to me in my speakers, when he is transmitting. Can this be changed?
- I would like to hear the other dispatchers when they are transmitting. Can this be changed?
- How do I connect an external PTT to the PC?
- I am trying to set the key “F12″for PTT in SoftRadio, but nothing happens.
- I have set the key “F1″for PTT in SoftRadio, when I use it, the help menu keeps popping up.
Technical Issues regarding the NetworkRepeater
Technical issues regarding the RadioServer
Technical issues regarding setup of the SIP Phone Option
Technical issues regarding Mimer VoiceLog
- Are there any special settings that shall be done on the VoiceLog server?
- The VoiceLog device window in SoftRadio opens up, but there are no “time bubbles” showing recordings.
- How can the operator adjust the review time for recorded messages?
- How do I access the audio files that are saved, and in what format are they?