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Mimer FAQ
Frequently asked questions about SoftRadio
SoftRadio Common Questions
- Can any radio be connected to Mimer SoftRadio?
- Is it possible to connect a base station?
- Can more than one user operate the same radio?
- How many users can connect to the same radio?
- How many radios can I connect to one computer?
- Can I listen to all radios on my screen at the same time?
- If I transmit on one radio, can I still monitor the other radios?
- If I use Mimer SoftRadio for a phone call and I in the middle of the conversation needs to transmit on the radio, what happens.
- Can one dispatcher listen to the other dispatchers transmission?
- Can we set up an old dispatcher console with audio and RS232 over the Internet?
- Can we use the radios own control head in parallel with the SoftRadio virtual control head?
- Can we use the standard control heads on long distances instead of Windows programs and PC´s?
SoftRadio Technical Questions
- Is the IP connection encrypted?
- Why can’t I connect more than one computer over the Internet?
- There is a strange sound from time to time, sounds a bit sad?
- How much latency and jitter can the system handle over the IP link?
- How much bandwidth does Mimer use in the LAN?
- Will SoftRadio work on Windows 7, Windows 8, Windows 10 and Windows 11, 32 and 64 bit versions?
- What specification is needed on the dispatcher PC.
- Can the microphone audio at the operator be sent over the IP net and/or the radio without the operator knowing it?
- Can I change the alert signal for calls in MarineCalls and RadioCalls?
- In order to do a backup of all settings in SoftRadio, what files do I need to copy on the operator PC.
- We need to change out the PC that runs the SoftRadio operator software. Do we need a new license?
- We run a system with MotoTrbo DM3600, how can we upgrade to DM4600?
- Regarding the “Apache Log4j” and the “Spring4Shell” problems.
Error codes in the SoftRadio operator software
Technical Issues at set up of a SoftRadio system
- I can´t get in contact with my Network Interface with the Interface Setup program?
- There is still no connection after checking the steps above?
- Is the Ping function active in the interfaces, so that I can “Ping” them over my network to see that they are connected?
- When I read the interface with “Mimer Interface Setup”, I get the message: “ERROR! Unknown unit type”
- The interface does not seem to communicate with my radio. Do I need to do settings in the radio also?
- When i press PTT on my touch screen, the PTT is cutoff after a short period of time?
- I need to connect my radio over a VPN network. Do I need to use a RadioServer or a NetworkRepeater?
- I save my settings, but when I restart, the application is back as before?
- I have connected my Network Interface to the radio but it does not seem to communicate with the radio?
- Instead of speaker symbols on the green buttons there are ordinary letters “A, B, C etc?
- There is no received audio in the PC speakers or the sound is very low?
- I can hear myself in the PC speakers when I am transmitting on a radio?
- When using an MTM5400 I can hear my own transmission echo back in my SoftRadio operator PC.
- I can hear the dispatcher sitting next to me in my speakers, when he is transmitting. Can this be changed?
- I would like to hear the other dispatchers when they are transmitting. Can this be changed?
- How do I connect an external PTT to the PC?
- I am trying to set the key “F12″for PTT in SoftRadio, but nothing happens.
- I have set the key “F1″for PTT in SoftRadio, when I use it, the help menu keeps popping up.
Technical Issues regarding the NetworkRepeater
- What specification is needed on the server for the NetworkRepeater?
- I have connected my Network Interface to the LAN and installed the software on my PC, but it does not seem to work.
- Can a Cloud Service be used for the NetworkRepeater?
- When trying to connect to the Network Interfaces the NetworkRepeater displays: “Server Error”.
Technical issues regarding the RadioServer
Technical issues regarding setup of the SIP Phone Option
Technical issues regarding Mimer VoiceLog
- What specification is needed on the server for the VoiceLog?
- Are there any special settings that shall be done on the VoiceLog server?
- The VoiceLog device window in SoftRadio opens up, but there are no “time bubbles” showing recordings.
- How can the operator adjust the review time for recorded messages?
- How do I access the audio files that are saved, and in what format are they?